| Longmont Athletic Club (LAC) Rant |
| Per Line Response to LAC's letter |
| Home->RANTS->LAC->LAC's letter |
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| Black = LAC's original letter text, Red = my response, Blue = hyperlinks to support documents |
| <LAC letterhead> |
| 03/11/2002 |
Chargeback Dept
7300 Chapman Highway
Knowville, Tennessee 37920
866-500-5008(phone)
800-725-1212(fax) |
| To whom it may concern: |
|
| Samartha Deva failed to comply with the Longmont
Athletic Club by-laws on freeze and termination
policies. |
| This is incorrect, I have requested a freeze/status change
per fax on 12/28/2001 in order to avoid paying for services I
will not use for the next two months and,
as far as I can see, I have complied with the instructions given to me when signing
up for this service as well as with the wording
in the By-Laws sent to me by LAC: |
 |
| Therefore, a charge for the full membership
fee for the next month by LAC was incorrect.
My request for reversal of charges, and since this
did not happen, a subsequent dispute with
my credit card company was more than adequate.
From LAC's side an adequate response to my
requests in form of fax, email and regular,
registered mail was not given. "Other"
options mentioned in a phone message by Stephen
Baum on 01/08/2002 have never been communicated,
despite my repeated requests for communication
via email or regular mail, lacking the possibility
to call by phone during the given time window
(9-4, M-F) at that time (Jan/Feb 2002).
Instead, my credit card had repeatedly been
charged as if nothing happened.
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| Many attempts were made to contact Samartha
Deva in regards to his L.A.C account. |
|
This is incorrect. I have received ONE phone call as voice mail and ONE email pertaining to this matter as well as one
anonymous E-Mail. Two attempts (which I have promptly responded
to) are not "many".
No other communication has been received
from LAC. The complete email exchange is in this file. |
| Please note on the fax letters sent to the
facility, no return phone numbers were ever
included and the number we have on file has
been disconnected. |
| This is incorrect. All faxes sent by me had my contact phone
number in the header - please see this fax as example. All correspondence sent by regular
mail had my LAC membership number - please
see this letter as an example. The correct phone number
is in LAC's file, please see a copy of the
contract with my phone number from LAC's
files sent to me by my credit card company
here. My phone number was never out of service
nor disconnected at any time. You may verify
the presence of either phone number or membership
number on every document originating from
me here.
As a matter of fact, LAC's Stephen Beam left
a message under this number on 01/08/2002
- how could it have been disconnected or
unknown to LAC?
|
| emails sent to samartha Deva, reminding him
of our 30 day notice cancellation policy,
at no time did he suggest he wanted to cancel
his membership, only freeze it. |
| This is incorrect - An E-Mail from LAC to me with the contents
described above does not exist! The only
email received does not contain the information
described and can be seen here. A request for status change has been submitted
in writing via fax on 12/28/2001. Alternative options, announced verbally
by LAC's Stephen Beam but never substantiated,
could not be followed. Eventually, after
the second unauthorized charge was posted
against my credit card account, I send a
letter by certified mail asking to end my membership
after the requested suspension period. This
letter was received by LAC, with the return receipt showing the signature of a "Vicky Felton". |
| Our freezing policy is available only for
medical reasons and with doctors prescription. |
| This is incorrect, as far as I can see and contradicts the
instructions I received from the person at
LAC when I signed up for their services as
well as information in the copy of the by-laws
I received from LAC earlier. |
| His first fax (12/28/01) says if there is
a problem with his request to call him on
his disconnected number. |
| This is incorrect. The phone number on this fax is correct and has always been functional;
please see a copy of all faxes sent here. This phone number was not disconnected
- ever. |
| When notified about that via email, Samartha
Devas reply was that this was our problem. |
| My quote is taken out of context, apparently to create a different impression.
It has been claimed by LAC that there was
a problem with printing my first fax. My
fax log showed success and I stated, correctly,
that the problem was on their side, which
is a correct representation of the facts.
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If the reverse charge goes through, the balance
of $ 49.00 will be applied to his account
and his account will be sent directly to
collections.
Any questions can be directed to myself or
Stephen Beam in membership at 303-772-4700
In Good Health,
Dana Hermanson.
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email here
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;)